Terms and Conditions for iHelios Heating System Installation
These Terms and Conditions outline the standard rules and requirements for the installation of the iHelios Heating System by iHelios Living Reinvented Ltd. The document details the necessary preparations the customer must undertake to ensure a successful installation, as well as what is included and excluded in the service. Adhering to these guidelines helps guarantee the optimal performance and longevity of the iHelios Heating System.
1. Property Preparation
The customer is responsible for ensuring that the property is suitable and properly prepared for the installation of the iHelios heating system.
1.1 Ceiling Installation Requirements
The preparation of ceilings for the installation of the iHelios Heating System depends on the type of installation as outlined in our Technical Specification. The system may be mounted between existing joists, in between layers of plasterboards or may require the installation of frames/battens. Installation is also available from the loft. It is essential to confirm the specific installation requirements with the installer prior to the installation. Follow these standard steps:
Ensure the ceiling is accessible with no obstructions.
Mark the exact positions for lights and detectors.
It is advisable to delay any finishing works until the iHelios installation is completed.
To ensure the highest efficiency of our system, the customer is responsible for selecting, procuring, and independently installing wool insulation to support the iHelios system.
It is the customer's responsibility to specify whether the installation will involve one or two layers of plasterboard. This information is crucial as it affects both the material quotation and the cost of installation.
When installing between two layers of plasterboards, the first layer of plasterboard has to be fitted before iHelios installation and the position of the joists/profiles has to be clearly marked on the wall.
When the ceiling installation is processed from the loft, the loft area must be cleared from
floorboards and insulation. The space between the floorboard joists has to be vacuumed and free of debris and dust.
The thermal resistance value of the selected plasterboard must not exceed 0.15 m2K/W.
Additionally, the plasterboard cannot be foil-backed, as this type will block heat distribution.
1.2 Underfloor Installation Requirements
Before installing the iHelios system under the floor, it is essential to confirm the specific
requirements with the installer prior to the installation. Follow these standard steps:
Purchase a polythene protective membrane suitable for underfloor heating.
Lay half of the membrane on the entire floor area before the iHelios system installation.
Ensure the floor surface is smooth and level to avoid damage to iHelios heating materials.
Remove any obstructions or debris from the floor.
To ensure the highest efficiency of our system, the customer is responsible for selecting,
procuring, and independently installing insulation to support the iHelios system.
The most suitable and durable flooring for our heating system includes wood or engineered
wood (14-20 mm) and laminate (10-14 mm) with a clip-on system. It must be flooring without an attached underlay, and the thermal resistance value must not exceed 0.15 m2K/W.
1.3 Electrical Preparation
1.3.1 Ceiling Installation
Before the iHelios Heating System installation, the customer's chosen electrician must install a standard UK 13 Amp fused spur or a 20 Amp double pole switch for each thermostat, depending on the load. An electrician must also fit a 45mm back box for each thermostat and provide channelling for 3 cables from the thermostat back box to the ceiling. The location of lights/detectors in the ceiling must be marked.
1.3.2 Underfloor Installation
Before the iHelios Heating System installation, the customer's chosen electrician must install a standard UK 13 Amp fused spur or a 20 Amp double pole switch for each thermostat, depending on the load. An electrician must also fit a 45mm back box for each thermostat and provide channelling for 3 cables from the thermostat back box to the floor.
1.4 Adjustments Requests
If the customer wishes to make changes to the iHelios installation plan:
Notify at least 3 days before the planned installation date.
Additional costs will be charged for changes made after this point due to delays, additional
materials, and labor involved in the installation process.
2. iHelios Installation Services
iHelios installation will be carried out by a qualified installer who will ensure that the installation is in accordance with the manufacturer’s specifications.
2.1 Installation Process
Installation Service for iHelios Heating System
The installation service provided by iHelios covers the setup of the iHelios Heating System,
including:
1.Installation of Reflective Insulation and Heating Film
2.Installation of iHelios Thermostats
3.Testing the Full System Functionality Upon Completion
* Please note that the installation of iHelios thermostats will be conducted only if site conditions permit. If it’s not possible to install the thermostats, they will be handed over to an authorised on-site representative for subsequent installation by a qualified electrician.
CEILING INSTALLATION
For ceiling installations, the installation team will:
Assess Feasibility: Confirm the possibility of placing heating film on the ceiling and plan film
strip lengths and positions in accordance with existing lights and detectors.
Prepare Heating Strips: Cut and prepare heating film strips based on the specific heating
requirements of each room.
Install Reflective Insulation: Depending on the installation type, either adhere reflective
insulation directly to the heating film strips or secure it across the entire ceiling surface.
Mount Heating Film Strips: Position the film strips between joists/battens or attach them
directly to the reflective insulation on the ceiling, depending on the installation type.
Make Electrical Connections: Wire the heating mats, secure all connections, and connect them to the thermostat in compliance with iHelios standards and Electrical Safety Regulations.
Test System Functionality: Conduct a full functionality test of the system after installation.
UNDERFLOOR INSTALLATION
For underfloor installations, the installation team will:
Assess Feasibility: Confirm the possibility of placing heating film on the floor and plan film strip placement and lengths to accommodate thermostat location.
Prepare Heating Strips: Cut and prepare heating film strips according to the room’s heating
requirements.
Install Reflective Insulation: Cover the entire floor area with reflective insulation.
Attach Heating Film Strips: Adhere the prepared heating film strips to the reflective insulation
layer.
Make Electrical Connections: Wire the heating mats, secure all connections, and connect them
to the thermostat in compliance with iHelios standards and Electrical Safety Regulations.
Apply Vapour Protective Membrane: Secure the entire installation with a vapour protection
membrane.
Test System Functionality: Conduct a full functionality test of the system after installation.
2.2 Scope of Services
iHelios provides only the services listed above. Our service DOES NOT include:
Removing plasterboards or flooring.
Removing any objects in the rooms.
Preparing the site, such as fitting frames or battens, if required.
Installing plasterboards or flooring after the iHelios system installation.
Installation of infrared radiators.
Performing electrical preparations, including setting up power supply points or installing back boxes for thermostats.
Please note that the use of the iHelios Living Reinvented app and smart devices sold by iHelios Living Reinvented Ltd. is optional and is not part of the iHelios heating system installation.
2.3 System Check and Completion Forms
Upon completion of the installation:
The system will be checked and tested in your presence. Resistance reading will be taken for each room and system will be connected to power supply to check proper connections.
There must be access to power supply on site to be able to check system connections.
An authorised person must be present at the premises to sign the completion form. In the event that no one is available on site to sign the form, photos taken with an infrared camera and documents signed by the installer will be provided as proof of proper installation and confirmation of system functionality.
If the installation is divided into two stages – first and second fix, completion forms need to be signed after each stage separately.
Signing the completion forms is necessary for the activation of your full guarantee.
When plasterboard are fitted on the ceiling after iHelios heating system installation second resistance
reading must be taken by an electrician for every room and emailed to installation@ihelios.co.uk.
THIS IS ESSENTIAL IF YOU WANT TO GET FULL GUARANTEE FOR IHELIOS HEATING SYSTEM.
2.4 Non-Compliance and Call Out Fee
If the property does not meet iHelios installation requirements or if there is no authorised person to sign the completion forms:
Our team will not be able to undertake the agreed work.
This will be subject to a call-out fee of £500.
3. Payment
Payment for iHelios heating system installation is required before installation is completed. When installation is completed in one visit, full payment is required before team attend the project. When installation is completed in stages, payment for each stage is required before team attend the project.
